Legal

Privacy Policy

Effective date: November 6, 2026

1. Introduction

Espectra LLC ("Espectra," "we," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit espectra.io and when you use our services, including our CRM, AI chatbot, messaging, website, and consulting services.

2. Information We Collect

When you visit our website:

  • Contact form: Your name, email address, company, phone or WhatsApp number, and message, when you fill out our contact form.
  • Website chat: The messages and any contact details you share when you use the chat on our website.
  • Technical data: IP address, browser type, device type, and pages visited, collected through our server logs and cookies.

When you use our services:

  • Account information: Name, email address, password, and billing details when you register for one of our platforms.
  • Client data: Any data you upload or integrate into the CRM or messaging systems we set up for you.
  • Communication data: Information provided when you interact with our AI chatbots or customer support.

3. How We Use Your Information

We use the collected data to:

  • Reply to your inquiries and schedule calls you request.
  • Provide, operate, and maintain our services.
  • Process transactions and manage subscriptions.
  • Improve our AI features (anonymized data only).
  • Send technical notices, updates, and security alerts.
  • Comply with legal obligations.

4. AI and Data Processing

Our services use artificial intelligence to automate business processes.

  • Data input: AI chatbots process the text and data provided during interactions to generate responses.
  • Training: We do not sell your personal data to third-party AI trainers. Any data used to improve our internal models is de-identified and aggregated.
  • Third-party AI: We may use third-party API providers (such as OpenAI, Anthropic, or Google) to power certain features. These providers are bound by confidentiality and security standards.

5. Third-Party Services on Our Website

  • Respond.io: Our website chat and messaging run on Respond.io. Messages you send through the chat are processed by Respond.io under its own privacy policy.
  • Instagram (Meta): Our homepage shows our latest Instagram posts. When those images load, Meta may receive technical data such as your IP address.
  • Referral links: Some links to Respond.io use our partner referral link. If you sign up through it, Respond.io knows you came from us and we may earn a commission. We do not receive your Respond.io account data through these links.
  • Hosting: Our website and CRM are hosted on servers rented from Hostinger.

6. Data Storage and Security

  • Location: Your data may be stored on secure servers located in the United States or in other locations used by our hosting provider.
  • Protection: We use industry-standard encryption and security measures to protect your data from unauthorized access or disclosure.
  • Retention: We keep your data only as long as necessary to provide our services or as required by law.

7. Sharing of Information

We do not sell your personal information. We may share data only with:

  • Service providers: Companies that help us run our business, such as hosting (Hostinger), messaging (Respond.io), AI providers, and payment processing.
  • Legal requirements: If required by law or subpoena, or to protect the rights and safety of our company and users.

8. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you.
  • Request the correction or deletion of your data.
  • Opt out of marketing communications.
  • Request a copy of your data in a portable format.

To make a request, email info@espectra.io. We will reply within the time required by applicable law.

9. Cookies

Our website uses a small number of cookies: to remember your language (English or Spanish), to keep the website chat working, and to keep our site secure. You can set your browser to refuse cookies, but the chat and some parts of our services may not work properly without them.

10. Children's Privacy

Our website and services are meant for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new policy on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: